Refund Policy

1. The 14-Day Guarantee

Every Expedit purchase comes with a 14-day money-back guarantee. If you're not happy for any reason within 14 days of purchase, you get a full refund of what you paid for the Individual license ($99), including any tax. No questions, no forms, no "exit interview".

Two weeks is enough to know: time to train Expedit on your catalog and run it on at least one real shoot.

The same 14 days apply to a Business license: you can have a full refund of the first payment of a business subscription within 14 days of buying it. You can cancel a renewal at any time before it happens, and then nothing more is charged, but a renewal isn't refunded once it has been charged. A cancelled subscription keeps working until the end of the paid year.

2. How to Request a Refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. So refunds are issued by Paddle, back to your original payment method.

• Quickest: go to paddle.net, find your order with the email address you bought with, and request a refund.
• Or email us: write to [email protected] from that address within 14 days of purchase and we will arrange it.

Refunds typically appear within 5 to 10 business days, depending on your bank.

3. What Happens After a Refund

• Predictions stop. Your license deactivates, and Expedit stops making new predictions, training runs, and culls.
• Everything else stays yours. Your catalog, your photos, and every edit remain untouched on your Mac. Nothing Expedit wrote is ever locked.
• Undo always works. Reverting anything Expedit applied, and restoring from its backups, remains available, license or no license.

4. After 14 Days

If something has gone wrong after the 14 days, email us anyway. We're not in the business of keeping money for software that doesn't work for you, and this guarantee never reduces your rights under consumer law.

5. Contact

Questions about this policy: [email protected]. We reply within two working days.